Right of Refusal
The Orangery Health & Beauty Ltd reserves the right to refuse service to any client for improper conduct. Inappropriate conduct or language during a service will result in the termination of service. We reserve the right to define inappropriate conduct or language.
Acknowledgement and Acceptance of your order
We will notify you by email as soon as possible to acknowledge receipt of your order and to provide you with an order number. If we are unable to fulfil your order following this acknowledgement, we will contact you by email or telephone advising you of this. If you require any information concerning your order please email us at firstname.lastname@example.org quoting your order number. We may not accept your order if an item you have ordered is out of stock, if we have identified a product or pricing error or if we are unable to obtain authorisation for your payment. Please note that we reserve the right to reject any offer to purchase by you at any time.
Orders received after 2pm Monday-Friday will be processed the next day. Orders received Saturday, Sunday or Monday will be processed on the Tuesday or next working day if a bank holiday.
You should inspect the merchandise upon receipt and check that everything specified on the delivery note is included. You will be deemed to have accepted the order unless you notify us upon receipt that there is a problem or you cancel the order in accordance with your cancellation right and/or you return the goods in accordance with our Returns Policy. If you fail to take such action, we are not obligated to accept any rejection by you of the merchandise at a later date.
Your statutory rights are not affected.
Payment can be made by any of the following methods: Visa, MasterCard, Delta, Electron, Solo, Switch, Maestro and PayPal. Payment will be debited and cleared from your account at the point at which your order is acknowledged. Please note that all credit/debit cardholders are subject to validation checks and authorisation by the issuer of the card. The cardholder’s address must match the information held by the issuing authority. If the issuer of your payment card refuses to pay or does not for any reason authorise payment to The Orangery Health & Beauty Ltd, we will not be liable for any delay or non-delivery of merchandise. Please note that we retain the legal ownership of all merchandise until full payment has been made by you and received by us.
Legal ownership of the merchandise will immediately transfer back to us if we refund any payment for the merchandise to you.
Legally Binding Contract
Please remember that when we accept your submitted order for merchandise on this website, there will be a legally binding contract.
Under the distance selling regulations you have the legal right to cancel your order within seven working days from the date of receipt of the goods if you send us a notice of cancellation in writing and return the goods to us in their original, unopened and unused condition. For further details of how to return merchandise please see our Returns policy. Where goods are delivered to a third party you may exercise your right to cancel if you are able to return the merchandise to us. You can submit your cancellation notice by email to our Customer Services department at email@example.com or in writing to: The Orangery Health & Beauty Ltd of 71 Bradford Road, East Ardsley, Wakefield WF3 2JF.
Your statutory rights are not affected.
We use Royal Mail signed for First Class. All orders received by 11am (Tuesday – Friday) will be sent out on the same day. All orders received after 11am (or on a Saturday, Sunday or Monday) will be sent out on the next working day. The price for this service is £5.95.
Please note delivery of items is carried out by Royal mail, therefore we cannot be held responsible for missed deliveries, please contact Royal Mail regarding any further delivery attempts.
The returns policy is for goods purchased on the website, by mail, over the telephone or post. The Orangery Health & Beauty Ltd hopes that you will be delighted with your order. However, if for any reason you are not completely satisfied we are happy to offer a refund, exchange or replacement on all goods returned to us within seven days of your receipt of goods provided they are in their original, unopened, unused and undamaged condition. We will consider the condition of the goods being returned when making a refund.
Should you wish to cancel your order and return any goods, please notify us within a period of seven working days beginning with the day following the day of delivery to you, by emailing us at firstname.lastname@example.org or by calling us on the following number 01924 872424 and we will provide you with a Returns Authorisation Number (RAN). Please provide full details of the customer order number and the goods which are being returned.
On receipt of the returned goods we will give you a refund of the amount paid for the goods. We do not refund the original delivery charge unless the goods are faulty or have been incorrectly supplied. Refunds will be made against the original form of tender.
Please note that the return costs will not be reimbursed. Postage or other return costs will be the customer’s responsibility and will be reimbursed by us only in the case of damaged, faulty or incorrectly supplied goods.
To improve our service, please let us know the reason for returning any goods.
Return the parcel by RECORDED DELIVERY to the following address:
The Orangery Health & Beauty Ltd
71 Bradford Road, East Ardsley, Wakefield WF3 2JF.
The Orangery Health & Beauty Ltd cannot be held responsible for returned goods that do not reach our Returns Department.